April 2, 2009

I Heart Manila Water

At the moment, I heart Manila Water! Or, its employees. Remember that I am applying for a water connection at my house and I am now waiting for the contract number and order of payment? Well, it came last week, well we had to get it in Montalban, Rizal. The order of payment was for the whole amount of P7,200 or full payment is required. I was advised by my developer to just pay the P600.00 guarantee deposit and just wait to see if Manila Water will connect my water supply. So I paid only the guarantee deposit, called the 1627 hot line and gave them the details of my payment. The customer service rep again was polite, well informed and very helpful. This was last Tuesday morning. Late afternoon, I received a call from Rey of Manila Water asking me why I only paid the guarantee deposit when I should have paid the whole amount in the order of payment. I told him that I was not able to talk to anybody before hand to request a staggered payment for my account. He told me to pay at least half of the amount and the rest will be included in my water bill for 6 months. I asked if its possible for me to pay just P1,800.00 more and to pay the balance in 9 months. He said this was not within his authority to approve and he will get back to me the following day. The next day, he texted me that I can pay just the amount I mentioned and the balance is payable in 1 year. Great news!

Rey was proactive and very helpful and went the extra mile for me.

So yes, I heart Manila Water employees!

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